The response page will accept either a Personal ID Number (PIN) from your mailing or an Activity Code where a PIN number is not available.
 

When direct mail is used then the PIN number can be seen right on the mail piece. A picture of the PIN on a sample mail piece is shown to the right.
 

In some cases your customer may not have a PIN. They may have misplaced the direct mail piece, they may be responding to another type of promotion (e.g. radio, television, billboard, …), or they could be calling based on customer referral. In these cases the customer should be added to the system using an Activity Code along with the Portal ID.
 

The Portal ID is a unique number that identifies each branch’s portal account. This is always the first number in each PIN and must also be used when submitting Activity Codes.
 

If the customer received a direct mail piece but misplaced it then just enter the Branch ID and a activity code of  '0000'.
 

For any other type of promotion just select the Activity Code that has been adopted by your branch for different promotions that are running. In some cases, there may be a ‘whisper code’ on the line that can be used as an Activity Code.